General Shipping information:
We’re shipping all orders WORLDWIDE (to any country in the world), shipping is done every working day excluding weekends.
Since our establishment in 2002 we’ve shipped 10000’s of parcels worldwide (and keep on shipping hundreds every week)
All items are being shipped from Russia by REGISTERED AIRMAIL which can be traced online here:
- Russian Post Official website - http://www.russianpost.ru/Tracking20/English.htm
- 17Track.net - http://www.17track.net/
- Track-Trace.com - http://www.track-trace.com/post
Normally it takes up to 48 hours for tracking # to appear in RussianPost database after we ship order.
FREE SHIPPING DEAL:
We’ve long term contract with Russian post so we’re glad to offer special deal for customers with shipping address in the following countries:
US, CANADA, HONG KONG, TAIWAN, JAPAN, SWITZERLAND, NORWAY, ALL EU COUNTRIES
WE SHIP ALL ORDERS ABOVE $200+ USD FREE BY AIRMAIL TO THE COUNTRIES ABOVE!
We’re working hard to make all our clients happy with their purchases and we’re shipping all orders within 48 hours (during working days, excluding Russian holidays) after you place order. If not, then we’ll provide you with a 10% discount coupon on your next purchase within 3 month.
All our shipping is done directly from Russia via registered airmail which normally takes around 14 days to most European destination, around 2.5-3 weeks to USA about and about the same time to Asia. All items are shipped by Russian Post and then delivered in destination country by national post service (like USPS in USA, Canada Post in Canada etc). All items are shipped insured and in case if package is lost we'll send a new one at no extra cost.
Please note: we do not use UPS / FedEx / DHL courier services as shipping turns to be very expensive (like $120 for just one suit!) and in most cases extra charge for customs processing will be applied.
Where possible we’ll be glad to combine shipments for multiple items you purchase and send them together for a smaller shipping fee, postal fee will be calculated automatically based on the weight of your order.
Special offer for EU customers:
Since some EU countries have strict rules on getting shipments from outside of EU we’re glad to offer shipments from EU (from Finland or Estonia) for orders above $400 (roughly 350 euro) without shipping included, such shipments are normally made within 1-3 weeks after you place order, shipping charges are the same (you can ask for the next shipment date either via our contact form or one of the contact methods).
If for any reason you're not happy with your purchase please contact us and we'll find a way to solve this problem. All broken / damaged in transit items will be replaced at no charge.
Shipping is not refundable on returns or exchanges. We do however cover return shipping costs on items which were shipped incorrectly.